Shipping options and delivery dates may vary depending on your location.
Business days are Monday through Friday. Our office and warehouse are closed on weekends and national (Dutch) holidays.

THE NETHERLANDS:
Shipping costs: €3.95

Free shipping on orders over €50
Delivery time: 1-2 working days.

BELGIUM/LUXEMBOURG :
Shipping costs: €5.95

Free shipping on orders over €50
Delivery time: 1-2 working days.

HOME DELIVERY:
Our products are delivered by DHL. See the delivery options for your country during checkout.

If your order is delivered to a drop-off point after a failed delivery attempt, please remember to bring your ID to the collection point. If the order is being collected on behalf of the buyer, written authorization and a photocopy of the buyer's ID must be presented at the collection point.

Please note that deliveries only take place on working days.

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PROBLEMS DURING DELIVERY:
Missing packages
We work with third-party delivery services, which means we don't have our own delivery service. If there's a problem during delivery, or if a package doesn't arrive, please contact us. We'll contact the delivery person to investigate where the package was delivered. This investigation can take 2-3 business days. After receiving a response, we can offer a suitable solution.

We cannot provide a full refund for missing packages with a delivery status of "delivered." If both the carrier and the recipient maintain their response that the package was delivered/not received, we may offer to resend the package.

Missing products
If any items are missing from your package and are listed on the packing slip enclosed with your package, please inform our support team by email within 2 business days of receipt.

Damaged packages/goods
If your package is severely damaged*, items may be missing. Do not accept the package until you have checked for missing items. If items are missing, please return the package with the carrier. They will return the package to us for further investigation and offer you a new one. Don't forget to take photos of the package showing the damage so you/we can file a legal claim.

If the delivery driver hasn't been notified of the damaged package, we can't resolve the issue. In this case, we recommend contacting the delivery driver yourself.

*By severe damage we mean packages that have been completely opened or have holes large enough to remove clothing.